If you’re reading this while water is still on your floor — stop reading and call us: (870) 793-4834. We answer 24/7 across Batesville, Mountain Home, and the surrounding North Central Arkansas area.
If you’ve already stopped the water and you’re figuring out what comes next, this is the right page to read. The first 24 hours after water damage is a narrow window — get it right and you’ll be back to normal in a few days. Get it wrong and you’re looking at mold, warped flooring, and insurance headaches a few weeks down the road.
Step 1 — Shut off the source (if you haven’t already)
Before anything else, stop more water from coming in. For plumbing leaks, shut off the main water valve — it’s usually near where the water line enters your house, in a basement, crawl space, or near the water meter. For appliance leaks (dishwasher, washing machine, water heater), turn off the dedicated shutoff valve behind or under the unit. If the water is coming from the ceiling, there’s plumbing above — turn off the main and don’t wait.
Step 2 — Kill the power to affected rooms
Water and electricity do not mix. If water has reached outlets, baseboards, or dropped through the ceiling, flip the breaker for those rooms at your electrical panel. Don’t use a shop vac, extension cord, or electric fan in standing water until the power to that area is off.
Step 3 — Document everything with photos and video
Before you move a single piece of furniture, take photos and video of the damage from every angle. Capture the water source, the affected flooring, any furniture or belongings in the water, and any signs of damage to drywall or baseboards. Your insurance adjuster will need this, and the more detailed your documentation, the faster your claim moves.
Step 4 — Move what you can
Lift rugs off wet carpet. Move upholstered furniture out of the affected area — even damp cushions can develop mold within 48 hours. Wet wood furniture should be elevated on blocks or foil to prevent staining into carpet. Pull drawers and doors open to promote airflow.
Step 5 — Call a restoration company (that would be us)
Here’s where DIY hits its limit. A wet carpet looks dry within a day, but the pad underneath and the subfloor stays wet for weeks without commercial drying equipment. That’s how mold problems start — homeowners think they handled it, and a month later they’re tearing out walls.
SteamPro runs truck-mounted water extractors and industrial-grade dehumidifiers that pull moisture out of carpet, pad, drywall, and subfloor the same way a professional drying operation would. We also coordinate directly with insurance adjusters and can bill most homeowner’s policies. No walk-in office — we come to you, 24/7, across Batesville and Mountain Home.
What we don’t recommend
Don’t rent a carpet-cleaning machine from the grocery store and try to extract the water yourself. Those machines are built for surface cleaning, not saturation. They move water around without actually pulling it out of the pad. The pad will stay wet, and you’ll be calling us in a month anyway — with a mold problem layered on top of the water damage.
Don’t wait to see if it dries on its own. Arkansas humidity keeps wet materials wet. A closed, damp room in July is a mold factory.
Call us before it gets worse
Water damage that’s handled within 24 hours is a cleanup job. Water damage that sits for a week is a restoration job. Water damage that sits for a month is a demolition job.
Call SteamPro Restoration at (870) 793-4834 — we serve the entire North Central Arkansas area including Batesville, Mountain Home, Melbourne, Mountain View, Heber Springs, and Newport. We’re here 24/7 and we work directly with your insurance.